Overview
Last Updated: [9 Dec 2025]
At Hundred.Honest.Honour®, we are committed to providing premium quality apparel that aligns with our values of transparency and excellence. We want you to love your purchase. However, if you are not fully satisfied, we are here to help.
1. Return Period
Our policy lasts 30 days. If 30 days have passed since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it:
- Unworn and Unwashed: Items must show no signs of wear, stains, or damage.
- Original Packaging: Items must be returned in their original packaging with all tags attached.
- Hygiene (Headwear): Please note that for hygienic reasons, beanies and caps must be completely free of hair, makeup, or scent to be accepted for return.
Non-returnable items:
- Gift cards.
- Customized or personalized apparel.
- Items marked clearly as “Final Sale.”
- Underwear and Undergarments.
3. How to Initiate a Return
To start a return, please contact our support team at care@hundredhonesthonour.com with your receipt or proof of purchase and your Order Number.
Please do not send your purchase back to the manufacturer without contacting us first.
4. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item, unless the item is defective or we sent the wrong product. Shipping costs are non-refundable.
International Returns: If you are shipping an item over £50, you should use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
5. Refunds (If applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Approved: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days.
- Rejected: If the item appears worn, washed, or is missing tags, we reserve the right to deny the refund. The item can be returned to you at your expense.
6. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company (it may take some time before your refund is officially posted).
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at care@hundredhonesthonour.com.
7. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We only strictly replace items if they are defective or damaged. If you need to exchange it for the same item (e.g., a different size), send us an email at care@hundredhonesthonour.com.
8. Defective or Damaged Items
In the unlikely event that you receive a defective product or a manufacturing fault, please email us within 48 hours of delivery at care@hundredhonesthonour.com. Please include:
- Your Order Number.
- Photos of the defect.
- A description of the issue.
We will cover the return shipping costs for valid warranty claims and send out a replacement immediately.